Phone Support
Sometimes it's easier to talk through a question or website change. Contact the Media99 team during normal business hours.
870-931-3159
sales@media99.com
Media99 HelpDesk
SiteWorks gives you the tools to manage much of your website yourself. But sometimes you need to talk to someone about your design, marketing, website, or an order. That's where Media99 support comes in.
Powered by Zendesk
One Place for Website Support
The Media99 HelpDesk is our primary system for managing website service requests. Whether you need a design change, have a question about your website, or need help with an order, the HelpDesk gives you a direct line to our team.
You can attach files to your support tickets, including spreadsheets, images, ZIP files, and other documents. This makes it easy to send us the materials we need to complete a request.
Visit Media99 HelpDeskHelpDesk Hours
Monday – Friday
9:00 AM – 5:00 PM
Time Zone
Central Time
HelpDesk support is provided free of charge to Media99
florist eCommerce clients.
Service Requests
Tell Us What You Need
The HelpDesk makes it easier for our team to organize, communicate, and respond to the different types of requests that come up when operating a florist eCommerce website.
Website Changes
Need a new banner, a design adjustment, or another website change? Submit the details through the HelpDesk and provide any files or images needed.
Marketing Materials
Send us information about marketing campaigns, seasonal promotions, banners, or other materials you would like to incorporate into your website.
Awards & Accolades
Did your shop win a florist award or receive another recognition? Send us the information and supporting materials for consideration on your website.
Website Questions
Have a question about how something works on your website? The HelpDesk provides a convenient way to communicate the details to our team.
Order Questions
If you have questions about an order or need assistance understanding order information, our support system provides a direct communication channel.
File Attachments
Include images, spreadsheets, ZIP files, and other supporting documents with your ticket when they are helpful to completing your request.
Communication Matters
We're Here When You Need Us
Most support tickets are answered the same day. Requests that require a more involved solution may take longer, but our team will communicate with you and let you know when additional time is needed.
Good communication is at the heart of effective website support. By providing multiple ways to reach our team, Media99 can better understand what your florist business needs and help keep your eCommerce operation moving forward.
Support When You Need It
Questions, Changes & Requests
Whether it's a quick question or a more detailed website project, the Media99 HelpDesk provides a central place to communicate with our support team.
Have a Question? Let's Talk.
From website design and marketing to orders and everyday eCommerce questions, Media99 support is available to help florist businesses get the most from their online storefront.